You’ll find in this section all the frequently asked question.
If you need futher informations, feel free to Contact us.

General Questions

Can I adjust my booking?

Of course! You can update your booking until 24 hours prior to your pick-up time by visiting our website and locating the “Revise Reservation” section. We kindly ask that you refrain from sending emails for booking changes, as they are managed in the order they are received and may not be processed in time to meet our 24-hour cancellation policy.

Editable Booking Information:

Alter or Update Reservation. Here are the aspects you can modify on your own:

  • Name on the reservation
  • Contact phone number
  • Travel date and time – note: if your pick-up time is less than 24 hours away, it could be labeled as “ASAP”. In this situation, please call the Englewood Shuttle phone number.
  • Flight specifics
  • Number of bags
  • Flight category – Domestic or International

For other adjustments not mentioned here, such as updates to pick-up location or vehicle preferences, please reach out to Englewood Shuttle at info@englewoodshuttle.com.

Now that we’ve explained your Trip Edit choices, follow these easy steps to adjust your booking: To revise your reservation at https://www.englewoodshuttle.com/

Step 1: Go to https://www.englewoodshuttle.com/ and click on Revise Reservation on the right side of the booking widget.

Step 2: When you reach the Revise Reservation page, you’ll be asked to input your confirmation number. Provide the necessary information and click the Submit button.

Step 3: Follow the steps to submit your trip modifications or to cancel your booking.

Do you offer airport pickup and drop-off services?

Yes, we offer airport pickup and drop-off services for our clients. Our experienced drivers will meet you at the designated pick-up area at the airport and assist you with your luggage. We monitor flight schedules to ensure that we arrive at the airport in a timely manner, and we can adjust our schedule if there are any changes to your flight. We offer these services for all major airports in the area, and our drivers are knowledgeable about the best routes to take to ensure that you arrive at your destination on time. Whether you’re arriving in the city for business or pleasure, we’ll make sure your transportation to and from the airport is hassle-free.

How can I make an online payment and what payment methods are accepted?

Making an online payment is easy and convenient with our secure payment system. We accept all major credit cards, including Visa, Mastercard, Discover, and American Express. To make a payment online, simply navigate to our payment portal and follow the prompts to enter your payment information. Our system is designed to protect your privacy and security, so you can rest assured that your transaction is safe. If you have any questions or concerns about making an online payment or need assistance with the process, please don’t hesitate to reach out to our customer service team.

Booking system will still work without Native Rental System?What if my credit card is declined?

If your payment does not successfully process or if it is declined when trying to complete your purchase, you will have an opportunity to enter a new card number or alternative form of payment prior to completing your purchase.

What should I do if my credit card payment fails during checkout?

If your credit card payment fails during checkout, you will have the option to update your payment information by entering a new card number or selecting an alternative payment method before completing your purchase. To ensure a successful transaction, it is important to verify that the information you entered, such as the card number, expiration date, and billing address, is correct. If you continue to have issues with payment, you may want to contact your bank or credit card company to ensure there are no problems with your account or card. Our customer service team is also available to assist you with any questions or concerns you may have during the checkout process.

What is the arrival time window for pick-up services?

We operate with a 15-minute arrival time window for pick-ups, which means that our vehicle should arrive within 15 minutes of your scheduled pick-up time. For instance, if your pick-up time is 10:00 AM, we aim to arrive between 10:00 AM and 10:15 AM. To ensure a smooth and timely pick-up experience, we kindly ask that you are fully prepared and waiting at your designated pick-up location at the beginning of the 15-minute window. This will help us avoid any potential delays or inconvenience and ensure that you arrive at your destination on time.

What is the cancellation policy for ABC Shuttle services?

We understand that travel plans can change unexpectedly, which is why we offer a simple and flexible cancellation policy. If you need to cancel your reservation, we ask that you do so at least 24 hours prior to your scheduled pick-up time to receive a full refund minus a 10% credit card processing fee. For example, if your scheduled pick-up time is at 10:00 AM, you must cancel your reservation by 10:00 AM the day before to qualify for a refund.

If you cancel your reservation with less than 24 hours notice or are a no-show, we are unable to provide a refund. Additionally, we cannot refund any portion of the fare if you terminate the trip after the vehicle has been dispatched.

To cancel your reservation, please email us at info@abcshuttle.com. We also ask that you inform us by email if there are any changes to your flight schedule, such as delays.

Please note that refunds may take up to 5 business days to show up on your account, and credit card refunds are submitted to your financial institution within one business day. We appreciate your understanding and cooperation with our cancellation policy.

How do I know if my reservation is confirmed?

When you book a reservation through our website, you will receive a confirmation email with all the details of your reservation. This email serves as proof of your reservation and includes information such as the pick-up and drop-off locations, the date and time of your reservation, and the price.

If you do not receive a confirmation email within a few minutes of booking your reservation, please check your spam folder or contact our customer service team for assistance.

You can also log in to your account on our website to view your reservation details and confirm that everything is correct. If you have any questions or concerns about your reservation, please do not hesitate to contact us. We are committed to providing the highest level of service to all of our customers.

What is your policy on pets?

We understand that many passengers travel with pets, and we are happy to accommodate them as long as they meet certain requirements. Small pets such as dogs and cats are allowed in our vehicles, but they must be kept in a carrier or crate that is no larger than 18 inches by 14 inches by 8 inches.

We ask that you inform us at the time of booking if you will be traveling with a pet so that we can make appropriate arrangements. Please note that there may be an additional fee for traveling with a pet, and we reserve the right to refuse service to any passenger with a pet that does not meet our requirements.

We strive to provide a safe and comfortable environment for all passengers, and we appreciate your cooperation with our pet policy. If you have any specific questions or concerns about traveling with a pet, please do not hesitate to contact us.

How do I locate my shuttle at the airport?

For Denver International Airport, our outbound shuttles load on Level 5 (Main Level/Baggage Claim Level). Once you have retrieved your luggage, please proceed to Door 505 and walk to island number 2, located beneath the limo signs. This is located in the East Terminal, next to baggage carousel number 3.

When you arrive at the loading area, please turn on your mobile phone and wait for your driver to call you. If you have a confirmed reservation, you may proceed directly to our loading area.

Please note that toll charges are not included in the calculated cost of your reservation. If any toll charges are incurred during your trip, you will be responsible for paying the additional charge before exiting the vehicle.

If you have any specific questions or concerns about locating your shuttle at the airport, please do not hesitate to contact us. We are committed to providing the highest level of service to all of our customers, and we will do our best to assist you.

How far in advance should I make my reservation?

We recommend making your reservation as early as possible to ensure availability and secure your preferred pickup time. While we do our best to accommodate last-minute reservations, we cannot guarantee availability during peak travel times or for popular destinations.

As a general rule, we recommend making your reservation at least 24-48 hours in advance. For larger groups or special events, we recommend booking even further in advance to ensure availability and secure your preferred vehicle type.

If you have any specific questions or concerns about making a reservation or availability, please do not hesitate to contact us. We are committed to providing reliable and convenient transportation solutions for all of our customers.

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